Frequently Asked Questions
THE PRODUCT
Button covers are decorative accessories that snap over the existing buttons on your shirt, instantly changing the look without any sewing or permanent alterations. They're designed to elevate a standard shirt into something that feels intentional and personal.
Our button covers are designed to fit standard dress shirt buttons. They work best on classic button-down shirts with flat, standard-sized buttons. If you're unsure whether they'll fit your shirt, feel free to reach out to us before ordering.
Simply open the cover, place it over your existing button, and snap it shut. No tools, no sewing, no damage to your shirt. The process takes seconds.
Yes. The snap mechanism is designed to hold securely through normal daily wear. We recommend avoiding excessive pulling or tugging on the covers to keep them in place.
We recommend removing the button covers before washing your shirt. This protects both the covers and the shirt itself.
Our button covers are crafted from premium metal alloy, the same high-quality material used by top button cover brands. Each piece is finished with care to ensure durability and a polished look that lasts.
Yes. We offer curated gift sets that make a great present for anyone who takes their style seriously. You can find them in the Shop section of our website.
ORDERS
Browse our collection at buttonnewyork.com, add items to your cart, and complete checkout. You'll receive a confirmation email as soon as your order is placed.
All payments are processed through a secure SSL-encrypted connection, ensuring your data is fully protected.
We accept Visa, Mastercard, Maestro, American Express (AMEX), bank transfer, and various direct payment methods. If you experience any issues during checkout, please contact us at support@buttonnewyork.com.
We process orders quickly, so please contact us immediately at support@buttonnewyork.com if you need to make a change. We can't guarantee changes once an order has been fulfilled, but we'll do our best.
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order from your account page on our website.
If your package hasn't arrived within the expected timeframe, please contact us at support@buttonnewyork.com with your order number and we'll investigate with the carrier right away.
We're sorry to hear that. Please email us at support@buttonnewyork.com with your order number and a photo of the issue and we'll make it right.
SHIPPING
We currently ship within the United States only.
Shipping is always free. No minimum order value required.
After placing your order, we require 1–3 business days to process it. Orders placed on weekends or Friday evenings may take slightly longer. Once shipped, the average delivery time is 8–12 business days.
We currently offer standard shipping only. We do not offer express or expedited shipping at this time.
RETURNS & EXCHANGES
We accept returns within 30 days of the date you received your order. Items must be in their original condition — unused, undamaged, with all original packaging. Proof of purchase is required.
Email us at support@buttonnewyork.com with your order number and the item you'd like to return and we'll walk you through the process.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
Yes. If you'd like a different style or variant, email us at support@buttonnewyork.com with your order number and what you'd like instead and we'll arrange it for you.
Sale items can be returned within 30 days but are not eligible for exchange.
Once we receive your return and confirm it meets our return conditions, we'll process your refund within 14 business days. The refund will be issued to your original payment method.
CONTACT & OTHER
You can reach us at support@buttonnewyork.com. We're happy to help with any questions about your order, our products, or anything else.
We are currently online only, based in New York.
Interested in carrying Button New York in your store or placing a large order? Reach out to us at support@buttonnewyork.com and we'll be happy to discuss options.